Paws 'n Claws - Girard

I took my boy Samwise in for his 1st time for grooming. Brenda H. did an amazing job with him. He can be a bit of a nervous boy but she took her time and he looks the best he has ever been since I brought him home at 6 months old!

Our shih tzu spent nine days here after reading plenty of positive reviews and hearing good things from friends. When I arrived to pick him up the owner told me he had been pooping a lot during his stay. I just assumed it was a nervous tummy and no big deal. When they brought him out he looked a little wet and I assumed he had been out playing in water because it was 90 degrees. I scooped him up and went out to allow the next guest in (only one dog is permitted in the office at a time, which I actually like.) Once I got outside in the sun I realized he had dried poop caked all over him. It was around his eyes and ears and caked on his butt so thick that it needed to be cut out with scissors when I got him home. He’s a fluffy guy, and I understand he’s more likely to get messy. But this was SEVERAL DAYS of poop. Had anyone spent any time with him at all during the week, someone would have noticed. The forms I signed clearly stated that any animal that gets dirty will be bathed, kennels are cleaned regularly, and no pets go home dirty. This is obviously separate from the optional grooming services they offer. His eyes were horribly crusted with boogers, his paws crusted with poop, his nose is scraped, and he has a fever. I called and spoke with Patty the owner on my way home who said they didn’t wash him because I opted out of grooming. That is absurd and neglectful. It was after I got him home and bathed that I realized he can barely walk from total lack of exercise (which confirms that he was not given any attention.) He is currently lying next to me trembling and whimpering. It is heartbreaking that a place would allow this to happen to a sweet little animal that they were trusted to care for. Horrible. Edited in response to the owner: Once the door was locked and I decided to just get in my car and take him home I called to complain. Patty said if I brought him back she would “hose him off.” I told her absolutely not. He was feverish, shaking, and needed a 30 minute warm bath with hair and poop cut off to be clean. The next day she called me again trying to defend herself. I told her unless she was calling to apologize and offer some sort of refund (it was never about the money) there was nothing to talk about. At no point did I ever mention my dog having anxiety or say I would take down my honest review. People need to know how their pets could be treated here. It’s dangerous for someone in this position to have no remorse.

Lauren and Patty were the best people! I dropped off my Siberian husky and my doodle for grooming. They both came out looking amazing, and it was affordable!

We have been taking our 2 Rottweiler’s to Paws and Claws for 3 years. The boys love it!! We have their nails trimmed and their ears clean. Everyone is very nice and caring. Thank you Paws and Claws

Brenda does an amazing job with my boy Bloo. I generally only get his nails trimmed because he is so fussy with getting groomed. But she did an amazing job with him and said he was really good for her. I will be taking him back for grooming.