WM - Erie Hauling

When they do pick up the garbage they do a decent job. My issue is you can never reach anyone by phone to ask a question or complain about an issue. They sure do have a good monopoly going on because they buy all the other ones up and can charge whatever. This month's bill just went up. They sent a bill by email of the charge and then automatically processed payment without my consent. I do not and have never auto paid any month prior too. Keep in mind the change was due yesterday and I just got the bill today.

So far, so good. I just recently switched. Better pricing is one reason. Communication has been outstanding , very easy to work with.They are very proactive. My previous service, LRS, missed a lot of pick-ups and really didn't seem to care about that. Their accounting and auto bill pay system was a nightmare. They don't reply to email messages, even though they say they will respond in 24 hours. If you try calling, you get put in a loop, and then it eventually just disconnects.

If I could pick less than one star I would. I canceled my service due to them not picking up my garbage for 3 months! They still charged me for pick up even though they never even came to get it because of "weather" but as soon as I cancel my service they can pick up my trash bin in a blizzard?! Funny how that works.

If you have any other option choose them! Waste management is terrible, over priced, you cannot speak to a person to discuss your issues. They send me multiple bills, all different amounts, and if you dont pay all of them they shut off your service.

If you have ANY other option than WM, choose that. It's all automated. You can't actually talk to anyone when you have difficulty, and they ignore your complaints about having your trash skipped for three weeks in a row multiple times a winter. Don't worry- the bills will still be automatically deducted from your account regardless of whether they actually perform the service you pay them for. They don't care.