SERVPRO of Erie

My hot water tank pressure valve gave out and spilled boiling hot water throughout my basement destroying all of the flooring most of the drywall. I was extremely overwhelmed and did not wanna know what to do. I called Servpro cause I had seen them advertise on TV the first crew came out that evening at 9 PM on a Friday and stayed late until the hours of the morning getting rid of all of the water it was very easy to contact Servpro and they kept me up-to-date with every step. All of the staff was very wonderful to work with Colleen and TJ Showed sincere empathy for my predicament. Once everything was cleared out, Jason and his reconstruction team started extremely professional easy to talk to the majority of my repairs were completed by Kelly and Chris. I felt like I knew them by the end of the week. And the final touches were by John and Justin when they put in the carpet it looks just beautiful. I couldn’t be happier with Servpro. I would recommend 10 out of 10.

Offers 24 hour service, but wont come out! Update: Bill, the owner, reached out and was very empathetic and apologized regarding a member of staff who was rude to me and said Serv Pro would not come out. Our sewer line had backed up, and inches of sewer water was in the basement. Needed pumped out and not left to sit over night in a finished basement. Felt very disappointed and overwhelmed at the response of Serv Pro at the time of this emergency. Thankfully, we were able to find another company to do the job. Im not taking down my initial complaint, as it is important to know who will and wont listen, when a customer reaches out for help. If a company offers 24hr service, then a customer who reaches out late at night, is obviously in dire need for help and is willing to wait for help to arrive, whether its at midnight or 2am.

I'm very happy for the work that they did in my house. very proud to have servpro do the work for me and I'm very happy for the way they treated me specially those great workers they send to do the job. they were very professional 👏.

Malcolm was my technician, he did a wonderful job cleaning up mold on the studs and plywood below a window. The cost was very reasonable. The scheduled time was actually a little earlier than expected. Malcolm cleaned up very nicely. Highly recommend Servpro.

Had a situation where I called ServPro off the internet search and left a message of my needs. I had a Bill Tiscenko call me back and said he was close in the area and said he could swing by my location. He worked me in and we went to my areas of concern and discussed. Bill was very attentive to my concerns and gave me valuable solution choices. I was taken off guard by not being targeted for more cost, etc.. Bill explained to me in layman's terms the various choices and suggestions,solutions as its not a one size fits all. He was informative about the process. Thank you for taking the time to review my situation, well done! Randy