Franks Cleaners

Frank's has been good to me! I've taken everything from my tailored suit, to just nice pants/shirts and they always get them cleaned up and very nice. I like the quality of work.

Disrespectful, rude and lack of customer service. Very unfortunate experience with Franks and advise no one to go there. Don't ever "STORE" an item there for "storage" does not mean they keep it. My mother had a beautiful custom made mink made for her in Hong Kong which we stored there. After my mother passed in 2016, I received and paid the storage bill in 2017. I did not have a place for the fur so I kept it at Franks. I never received another storage bill; they did not call me or mail a bill although they knew our address. Last October I called to ask about the coat, pay the bill, and pick it up in November on my trip from out of town. I was told they would get back to me. I called repeatedly and did not get an answer. In November on my visit I finally walked in. Only then did an employee call me back and say that Zachary was looking for the coat, perhaps in Pittsburgh. Again many calls and no return calls. I emailed the storage receipt and last bill paid and an appraisal of the coat (value of $5000) to Zachary. After sending twice he acknowledged he received it but no more details about the coat. Again I called repeatedly and got no where. The phone wasn't answered or went busy or they did not return my messages. I had a friend go in and ask about the coat; they were told they may have "donated" the coat. Finally today, I called and Frank answered. He said he knew all about the coat... "That coat is 50-60 years old and its not worth anything; it was hanging around here for years and you never paid the bill; we no longer have it; you can sue us but its not worth it." Then he promptly hung up on me. I called back and he would not answer the phone.

I brought in my silk wedding dress with an ink stain on it and Frank personally took care of it. It was unbelievable! I am elated he was able to work his magic on it. He was kind, honest and accommodating. Excellent service.

They handle everything from my clothes to my comforters. Great service!

Excellent customer service and outstanding work. We have been customers for decades - and I regularly ship my garments needing special attention to Franks from out of town. High five to Zach and Chip.