Premier Auto

It was a Friday at 4:45 pm. Got into my car and there was the “check engine light.” I recently moved to Erie and came here with a loose steering wheel that Premier had fixed, so I called them. Front desk person Karen, who is always calm and friendly and helpful, told me that if the light was solid, it was drivable, but if it was flashing, I shouldn’t. (How has no one ever told me that in 45 years of car ownership?) It was solid, so she said to get there as quickly as I could, given they close at 5:30. I got there in about 15 minutes and Steve hooked my car up to the computer and found all kinds of interesting things, such as unplugged plugs. He also found a shorted-out wire. We all thought that a problem would likely be diagnosed, and I would need to bring it back. Not so. Steve replaced the wire, plugged in the plugs and I was DONE, no need to come back. This all took until about 5:50. Steve didn’t need to stay one extra minute, let alone 20. He and Karen both communicated well and steadily as I waited. I am very pleased and grateful that they took care of me, a one-time customer, in what felt like a very urgent situation. Though I had already decided I was going to keep going there, this confirmed that to me for sure. This is a great place to go and I have found their prices reasonable. They have me now!

Needed really quick help and service with a vehicle, very accommodating, professionals in all regards, cars and people.

Extremely expensive. I took my vehicle here for the first time for a simple oil change after my long-time auto shop/mechanic retired. Just an oil change costed me nearly $150 - almost double the price you should pay anywhere else. As part of that, they did top off my wiper fluid and antifreeze, but charged an arm and a leg for that as well. I don't know how they can get away with charging so much but I would avoid this place at all costs. It's not easy to find a shop you can trust but this is definitely not it.

They go above and beyond to help their customers!! I never had a specific garage I would go to, but I feel like I am in good hands here now and won't go anywhere else. Prices are fair, and they get the work done quickly.

I asked them specifically if they would drop me off and pick me up while working on my car. my home is literally 5 mins from them. after I gave them the car, the woman told me she would only drop me off and not pick me up. wouldn't trust anything that comes out of her mouth