Our promise

Every request reaches a real outcome. Here's what that means and what we'll do if it doesn't.

What we promise

1. One provider per request. We never sell your information to five companies. Single match, single follow-up.
2. Vetted before listed. Every provider on the platform passed license, insurance, and complaint-history vetting reviewed by the Manager.
3. Acknowledgment within 30 seconds. The intake agent confirms receipt and tells you what happens next.
4. Provider response SLAs. Emergency under 60 minutes. Same-day under 4 hours. This-week within 24 hours.
5. Manager escalation when needed. If no vetted provider is available, the Manager handles your request personally. Number: (814) 200-0328.
6. Complaint mediation within 24 hours. If something goes wrong, our complaint triage agent acknowledges within 24 hours; the Manager handles refund-eligible matters within 14 days.

What we don't promise

• We don't guarantee provider workmanship. The provider carries their own license, insurance, and legal responsibility for the work performed.
• We don't quote prices in advance. The provider quotes the actual job after seeing the actual issue.
• We don't promise a specific provider. We promise a vetted provider — the best fit for your request in your zip.

If something goes wrong

Call the concierge line at (814) 200-0328 or email hello@erie.pro. Our complaint triage agent acknowledges within 24 hours and proposes a resolution path. Matters involving refunds, claims over $200, property damage, or safety judgment escalate to the Manager.